Return / Restock Policy

Sign Solutions USA will accept material returns for damaged or defective materials at no cost to the purchaser. All return requests must be submitted in writing within 15 days of receipt and accompanied by the appropriate documentation which would consist of PO# or Job number, copy of bill of lading documenting the damage upon receipt, photos, and details of the damaged or defective materials, including but not limited to the cause if known, extent, and number of items involved.

Return of non-damaged or non-defective material is limited to stock material, (items with a part number other than 99) and must be returned within 30 days of receipt. Non used items returned within 30 days in resalable condition and in the original packaging are subject to a 25% restocking fee. All transportation costs for return of non-damaged or non-defective materials are the responsibility of the purchaser. Custom or Non-MUTCD signs are not eligible for return unless they are damaged or defective upon receipt.

All product remains the property of Sign Solutions USA until paid in full by purchaser. The purchaser authorizes Sign Solutions USA to remove the product and to be charged for the product, along with removal, if payment is not made per the terms of the proposal and/or quote. Purchaser agrees to pay 1.5% per month on all past due accounts.